To prevent particles form adhering to the ceramic surface, easy clean galzing is applied. Making use of nanometer technology a super-smooth and extra-hard surface is created. Compared to conventional glazing there is an ionzed barrier to prevent particles from adhering to ceramic. In fact a catalyzed ion barrier repels particles away so the surface stay cleaner when in use and is very easy to clean after. The trap channels in our toilets are also perfectly glazed inside just like outside. This keeps the inside of the toilet and the walls particle free.
One of the most loved features of our toilets is a seat and the lid. Our toilet seats are soft close so you will never hear a slam that can also damage the ceramic bowl. You can drop the toilet seat and it will slowly close without making noise. On top of providing a smooth and quiet operation, our seats are also easily removable via a latch. This allows for an effortless cleaning around the hardest to reach and the most stained part of the toilet which is located between the seat and a bowl. It also makes it a breeze to replace the toilet seat in the future if the seat becomes damaged. Close function is tested 50,000 times.Our goal is to make sure that you are 100% satisfied. In the unlikely case that you need to return an item, all items must be in new, resell-able condition and the item has not been installed. Please save all of the original packaging materials, including the pallet if your item was shipped on one. You may return an item within 14 days for a full refund or exchange for another item. Any items shipped back will be the responsibility of the customer for shipping charges and possible restocking charges. Each manufacturer has their own policy. We will let you know beforehand. If you would like to exchange for another item, we can possibly in some situations reduce some or all of the shipping charges.
Damages
Damages do happen from time to time. However all of our orders ship 100% fully insured against shipping damage and manufacturer defects. If an item arrives damaged do not accept it and note the damage on the delivery receipt. Please take pictures of the damage. This will help to expedite the process as all manufacturers simply want to see what went wrong. Once we are notified of damage, we will have a replacement item shipped out to you immediately. Please inspect everything within 48 hours which will make it easier just in case there is a problem and we need to contact the manufacturer for assistance.
If you can't inspect everything before accepting the delivery, don't worry you are still covered if there is damage. We just ask that you note on the delivery receipt that the delivery carrier would not allow you to inspect everything. Examine and document the condition of the boxes, and then report any damage or problems back to us within 24 hours. Please keep all original packing and any pallets that were part of the delivery.